3-20-6, Tachibana, Sumida-ku, Tokyo 131-0043 Japan
Required fees other than the product price
All over Japan : Flat rate 600 yen (tax included)
Overseas : Charges vary depending on weight and region. The shipping fee will be automatically calculated at checkout.
Basically, we use Japan Post EMS, which has a low shipping cost, but we can also use DHL, although the cost will vary. Please contact us for shipping rates.
EMS shipping rates can be found here.
Bank transfer fee for purchases made by bank transfer
For overseas shipments, a separate customs tax may apply depending on the country.
Expiration date of application
Same day in case of card payment
Within 7 days in case of bank transfer
Exchange and Return Policy
If you receive a product that is different from the one you ordered, or if the product is defective due to an accident during shipping, scratches, stains, etc.
If you try on a dress and find that it does not fit (we do not accept size exchange for overseas customers. Please be very careful when ordering and check your size).
* Please note that we cannot accept exchanges or returns in the following cases.
Items that are more than one week old after arrival.
Items that have been used or worn once.
Items that have been resized or cleaned by the customer.
Items that have been damaged or soiled by the customer.
Items that have lost their tags, accessories, etc.
Items that cover the mouth.
There are no special specifications. (It may be set by the product.)
Time of delivery
We will contact you within one week after receiving your order, or within one week after confirming payment in case of bank transfer. We will notify you by e-mail if there is a delay due to unseasonable weather, shipping company's circumstances, or any other reason.
Please note that it may take a long time to deliver your order overseas depending on the country. EMS will send you an email with the delivery status.
Cash on delivery : Payment upon delivery. (Only in Japan)
Credit Card Payment : The following four types of cards are accepted.
VISA / MASTER / JCB / AMEX
Apple Pay / Google Pay / Shop Pay / PayPal
For bank transfer
Please transfer the money to the account specified by us within 7 days from the date of order.
If your order is over 7 days old, we will cancel your order. Please place your order again.
For cash on delivery (within Japan only)
Please make payment to the Yamato Transport delivery person at the time of delivery of the product.
If the product is defective within 7 days from the date of delivery, we will replace or repair it.
If you receive a defective product or a product that is different from what you ordered, we will replace it at our expense.
In other cases, the customer is responsible for the cost.